Instructor Resource
Neuliep, Intercultural Communication, 8e
SAGE Publishing, 2021
a. In some situations, where we do not know anything or very little, we
often look to others whose opinions we value and trust to help us
make our decision.
iii. Can be membership or nonmembership and positive or negative.
a. Usually, though not necessarily, voluntary membership in-groups
serve as positive reference groups, whereas voluntary
nonmembership out-groups are seen as negative reference groups.
iv. Serve two functions: A comparative function and a normative function.
v. Influence our self-concept, our self-esteem, communication and our
relationships with others.
III. Role Relationships
A. Role: One’s relative hierarchical position or rank in a group. A role is a prescribed
set of behaviors that is expected to fulfill the role. Roles prescribe with whom,
about what, and how to interact.
B. Two types of roles in most cultures:
i. Formal: Well-defined, and often contractual, behavioral expectations
associated with them.
C. Roles and communication are integrally linked: Roles prescribe with whom, about
what, and how to communicate.
i. In the role of student, most of the people with whom you communicate
include teachers, students, resident hall assistants, librarians, and so on.
D. Social identity: The total combination of one’s group roles; a part of the
individual’s self-concept that is derived from the person’s membership in groups.