Solutions – Chapter 2 ⚫ 1
CHAPTER 2 SOLUTIONS
Writing Improvement Exercises
Although the solutions to all Writing Improvement Exercises appear in the Annotated
Instructor’s Edition, we provide them here as well so that instructors may send them to
students or use them as handouts.
Audience Benefits and the “You” View (Obj. 4)
16. You may use the enclosed form to report identity theft to your creditors.
17. To have your orders processed more quickly and efficiently, please fill out your
customer information on our website.
18. You can now provide your employees and customers with instant technical support
through the RapidAssist website.
Conversational but Professional (Obj. 4)
24. We’re pleased that we will be able to participate in the Toys for Tots drive.
25. Your shipment was sent August 14.
Positive and Courteous Expression (Obj. 5)
30. Employees may use instant messaging as soon as a company policy is established.
31. When our CPA confirms that your work is complete, we will authorize payment of
your consultant’s fees.
32. Plans for the new health center will move forward as soon as the community gives
full support.
Solutions – Chapter 2 ⚫ 2
information and company records.
Bias-Free Language (Obj. 5)
36. All employees must wear their photo identifications on the job. OR: Every employee
must wear a photo identification on the job.
37. The conference will offer special excursions for the spouses (or guests) of
executives.
Plain Language and Familiar Words (Obj. 5)
42. The salary we are offering is equal to the salary of other managers.
43. To speed approval of this agreement, we urge you to vote yes.
Precise, Vigorous Words (Obj. 5)
47. Government economists predict that employment will stabilize next year.
48. The growing number of consumers with smartphones provides an indicator of
economic growth.
Activities
2.1 Channel Selection: Various Business Scenarios
a. A wiki is the best channel to maintain a file of digital information and provide a place
where team members can add, remove, and edit content.
b. Don’t even think about texting him! Although it might relieve your responsibility,
Solutions – Chapter 2 ⚫ 3
d. When persuasion is required and when you are close to the receiver, a face-to-face
conversation is probably best. Face-to-face conversation is considered the richest of
channels.
g. Write a letter because it provides a written record of correspondence sent outside of
your organization.
Solutions – Chapter 2 ⚫ 4
2.2 Radical Rewrite
Watch Your Tone!
Writing Faults
a. Begins with a negative tone (I have the decidedly unpleasant task).
b. Continues the negativity (you may NOT utilize company computers).
c. Uses unprofessional, degrading language in addressing employees (some of you
boys and girls).
Revision
To: All Employees
From: Sybil Montrose <smontrose@syracuse.com>
Subject: Implementing Revised E-Mail and Internet Policy
Cc:
Bcc:
Attached: Revised E-Mail and Internet Policy
Effective immediately, we will be implementing a revised policy regarding e-mail and
Internet use. This policy allows you to continue using e-mail and the Internet for work-
related business and for essential personal messages.