Northouse, Leadership 9e
SAGE Publications, 2021
Case 12.2: The Extraversion Advantage
Case Synopsis and Analysis
Quinn manages a large and diverse team. He has strived to create a synergistic group where
folks are asked to share weekly updates. The purpose these updates is to showcase
achievements and create debate around their projects. The thought is that the more passion
they bring to the workplace, the better. Two members of the team are simply participating in
Learning Objectives:
• Students will understand the concept of Inclusive Leadership.
• Students will define how Inclusive Leadership works.
Answers to Questions in the Text:
1. What do you think is the underlying issue within this team?
2. Based on the leader behaviors identified in the Model of Inclusive Leadership (Figure
12.1), what should Quinn do to make team meetings more inclusive for everyone?
3. Since inclusion is the responsibility of everyone, not just the leader’s, what can other
team members do to help create a more inclusive team environment?
4. This particular case involves only male coworkers. In what ways might your answers
change if Quinn were Lynn (a woman) or if Brett and Alex were women reporting to
a male supervisor?
Northouse, Leadership 9e
SAGE Publications, 2021
This should be managed through communication. While many struggle with even
Potential Teaching Approaches:
Below is a way to structure a class, based on Inclusive Leadership and Case Study 12.2:
• Lecture on the Inclusive Leadership.
• Ask students to read Case 12.2.
Exercises for This Case Study:
1. Role Play: Role play two scenarios: (1) Where the team in the case continues down
the same path and nothing changes and (2) Where Quinn works with the team to
2. In small groups, ask students to brainstorm lists of strategies that Quinn can
implement in this case. What are those strategies? How should he go about
implantation? Would you send these two employees to communication classes?
3. In a 250-300-word essay, ask students to reflect on a time where they felt out of place
in a group or team. What was the scenario? What happened? Did things change? Did