Instructor Resource
Northouse, Introduction to Leadership, 4e
SAGE Publishing, 2018
2
to brainstorm good listening behaviors. Write their suggestions on the board, on an overhead
or newsprint. Add any items that are not mentioned (attending, acknowledging, restating,
reflecting, interpreting, summarizing, probing, giving feedback, showing warmth, checking
perceptions, being quiet and waiting).
Ask students to form groups of three and find a space in the classroom away from others.
Students will have the opportunity to enact each of the roles of speaker, listener and observer.
Speakers are asked to share how they visualize leadership. What do they see in their mind’s
eye when they talk about it? Is it a race, a struggle, a building, a party, a garden, etc.? The
Thinking Emotionally Like a Leader (F, A, H)
One of the skills associated with emotional intelligence is the ability to use emotions to
facilitate thinking. The film The Social Network contains many scenes of awkward, difficult or
unpleasant encounters between Mark Zuckerberg, one of the founders of Facebook, and his
Managing Emotions (F, A, H)
One of the skills associated with emotional intelligence is the ability to regulate one’s own
emotions and put them to good use. This involves being in control of one’s strong emotions,
such as fear or anger, and displaying the type of emotion to others that will maintain their
composure and ability to interact and work effectively. In small groups ask students to discuss
ways to manage their emotions and those of others in the following scenarios (or create your
own):