P 9-6 ANS. The two types of business process controls in Figure 9.5 (and analyzed in the
control matrix in Figure 9.6 and Exhibit 9.4) are manual and automated (i.e.,
application) controls. The effectiveness of these controls can depend on the
operation of several controls described in Chapter 8. In this summary we examine
some of those relationships.
Manual Controls
Five controls in Figure 9.6 depend, somewhat, on the ability, training, and
diligence of the shipping personnel. First, Manually reconcile batch totals will
only be effective if the shipping clerk correctly prepares and then reconciles the
documents.
What controls in Chapter 8 will improve the effectiveness of these manual
controls? We can give several examples. The organization should employ
selection and hiring controls to ensure the hiring of quality personnel. All
Automated Controls
All of the controls that are performed by the computer system (i.e., application
controls) depend on the general controls (also known as IT general controls or
ITGCs) in Chapter 8. Several controls not mentioned in this analysis that might be
included here include Compare inputs with master data and Programmed edits at