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Chapter 7
Case Study Part 4: Randy Mack, Trainer, Listo Systems
Randy Mack is an experienced trainer for Listo Systems. With several years on the job,
Randy has been an example and mentor for many of the newer trainers. His functional
skills and evaluations have historically been first rate, and he’s been able to develop
rapport with the people whom he trains, regardless of what the training content may be.
Recently, however, Randy has not seemed happy with his job and has mentioned a lack
What is Randy’s Performance Readiness® for the task of providing training (R1, R2, R3,
or R4)?
What leadership style should be used to match Randy’s Performance Readiness® level
(S1, S2, S3, or S4)?
What would this leadership style look like?
This leadership style would involve providing specifics (who, what, where, when, and
