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Chapter 7
Case Study Part 10: Raul Martinez, Graphic Design Supervisor,
Listo Systems
Raul Martinez, a graphic design supervisor for Listo Systems, is considering some new
methods for increasing productivity among his staff. Productivity is already high, but he
thinks it can be even higher. His group has been making suggestions about some areas in
which they would like to see improvement, but they are apprehensive about making
changes. In the past, the group has shown flexibility in its operation. Raul decides to
approach the new methods by participating with the group in developing the changes, but
allowing the members to organize the change.
What is the group’s performance readiness level for the task of production in the graphic
design department (R1, R2, R3, or R4)?
What leadership style would best match the group’s performance readiness level (S1, S2,
S3, or S4)?
What leadership style is Raul using (S1, S2, S3, or S4)?
What are indicators that Raul is using the appropriate role?
Followers will seek to engage in two-way communication and may be looking for some
What are potential hindering roles that Raul could be using if there is a performance
readiness/style mismatch?
If there is a style/readiness mismatch, the amount of task or relationship behavior will
