Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Chapter 7
Case Study Part 3: Cami Machado – Data Security System Conversion
After months of careful planning, training, upgrading, and installation of the “black
boxes,” Cami and her team are ready to switch over to the new data security system.
Cami had taken the system through all the recommended tests plus a few creative ones
that she developed. The “black boxes” performed perfectly. A former CIA computer
specialist hired to randomly test the system declared that it was flawless. Still, despite the
manufacturer’s assurance that the changeover was a routine and simple process, Cami
had insisted that they leave the old system in place “just in case” (In the days before the
changeover she grew anxious and was sleeping only a few hours a night.). Minutes before
the big switch, she confides to her boss that she has never felt so nervous in her life.
What is Cami’s Performance Readiness® for the task of switching from the old security
system to the new black box technology (R1, R2, R3, or R4)?
What leadership style should be used to match Cami’s Performance Readiness® (S1, S2,
S3, or S4)?
What would this leadership style look like?
This leadership style would involve high relationship – low task behaviors: encouraging
