Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Chapter 13 Lecture Notes
Communication and Information Technology
Organizational Communication
Slide 3
Exhibit 13-1: Organizational Communication
Slide 4
See figure on page 411.
Organizational Communication
Slide 5
Grapevine – the informal flow of information in any direction throughout an organization.
Exhibit 13-2: E-Commerce
Slide 6
See figure on page 414.
Types of Information Systems
Slide 7
Transaction processing systems (TPS) – used to handle routine and recurring business matters.
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Exhibit 13-3: Information Network
Slide 8
See figure on page 416.
The Interpersonal Communication Process
Slide 10
The Interpersonal Communication Process
Slide 11
Communication channel – the means or medium by which a message is transmitted; the three primary
Exhibit 13-5: Major Communication Barriers
Slide 12
See figure on page 418.
Oral Communication
Slide 13
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Voice mail
Exhibit 13-6: Message Transmission Channels
Slide 14
See figure on page 420.
Nonverbal Communication
Slide 15
Written Communication
Slide 16
Email/text
The Message Sending Process
Slide 17
Message-sending process – a process that includes:
Checking Understanding: Feedback
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Slide 18
Feedback – information that verifies a message.
Checking Understanding: Feedback
Slide 19
How to get feedback on messages:
Receiving Messages
Slide 20
Message-receiving process – a process that includes listening, analyzing, and checking understanding.
Response Styles
Slide 21
Advising responses – provide evaluation, personal opinion, direction, or instructions.
Exhibit 13-7: Five Typical Response Styles
Slide 22
See figure on page 429.