Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Chapter 11 Lecture Notes
Motivating for High Performance
Motivation and Performance
Slide 3
Motivation – the willingness to achieve organizational objective or to go above and beyond the call of
Exhibit 11-1: Major Motivation Theories
Slide 4
See figure on page 356.
Content Motivation Theories
Slide 5
Content motivation theories – theories that focus on identifying and understanding employees’ needs.
Exhibit 11-2: How Managers Motivate Based on Maslow’s Hierarchy of Needs
Theory
Slide 6
See figure on page 358.
Content Motivation Theories
Slide 7
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
ERG theory – theory that proposes that employees are motivated by three needs:
Exhibit 11-3: Herzberg’s Two-Factor Theory
Slide 8
See figure on page 359.
Content Motivation Theories
Slide 9
Exhibit 11-4: A Comparison of Four Content Motivation Theories
Slide 10
See figure on page 361.
Process Motivation Theories
Slide 11
Process motivation theories – theories that focus on understanding how employees choose behaviors to
Process Motivation Theories
Slide 12
Expectancy theory – theory that proposes that employees are motivated when they believe they can
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Types of Reinforcement
Slide 13
Positive reinforcement
Extinction
Schedules of Reinforcement
Slide 14
Continuous reinforcement
Intermittent reinforcement
Exhibit 11-5: The Motivation Process and the Motivation Theories
Slide 15
See figure on page 370.
Giving Praise
Slide 16
Giving praise model – a four-step technique for providing feedback to an employee: