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Chapter 7
Case Study Part 2: The New Security System – Buying In
Performance Readiness® can be quickly diagnosed by combining the indicators of ability
and willingness into a single “performance readiness level.” You must first decide if the
individual is able (presently performing) or unable (presently not performing) to perform
a specific task or activity. From there, you must determine if the individual is willing or
unwilling to perform the specific task or activity, and if s/he is confident or insecure
regarding task/activity performance. After you have assessed these areas, you are ready to
diagnose performance readiness.
The second team member, Angie, was describing how Listo Systems has lost a key client
due to the hacking incident. Although she does not know how to fix the problem, she
knows the benefits of fixing it. The black box technology is foreign to Angie, but she
says she is a quick learner. She is eager to do “whatever is necessary to keep our
customers happy and me employed.”
What is Stefan’s Performance Readiness® level for working with the black box
technology (R1, R2, R3, or R4)? Why?
What is Angie’s Performance Readiness® level for working with the black box
technology (R1, R2, R3, or R4)? Why?
What is Erika’s Performance Readiness® level for working with the black box
technology (R1, R2, R3, or R4)? Why?
