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Chapter 7
Case Study Part 8: Kelly Fontane, Administrative Supervisor,
Listo Systems
Kelly Fontane has worked with Listo Systems for many years. Her procedure for training
new office staff begins with having them answer the telephone and file. When she feels
that they are ready, she teaches them to encode checks and deposit forms with the
magnetic numbering required for computer processing. One of her employees, Julene
Garfield, is ready to make the transition from telephones and filing to encoding.
Kelly began by telling Julene that she was very pleased with her work to date, and that
she would like her to try something new. After explaining the transition of
What is Julene’s Performance Readiness® level for the task of encoding (R1, R2, R3, or
R4)?
Which leadership style was Kelly using (S1, S2, S3, or S4)?
Why might Kelly have been using this particular leadership style?
Kelly showed Julene how to encode with the help of a job aid. Julene had not performed
.
