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Chapter 7
Case Study Part 11: Michelle Hoffman, Director of Market Research,
Listo Systems
With very little direction or involvement from her, Michelle Hoffman’s market research
group has been performing well. Interpersonal relations are good among the group.
Michelle feels that although the group is performing well with minimal direction, their
performance could be even better. Michelle calls a meeting to explain her step-by-step
plan for improving the group’s performance and to get the group’s reaction to the plan.
During the meeting, she asks if the group needs any clarification.
What is the group’s Performance Readiness® level for the task of doing market research
(R1, R2, R3, or R4)?
What leadership style would best match the group’s Performance Readiness® level (S1,
S2, S3, or S4)?
What leadership style is Michelle using (S1, S2, S3, or S4)?
What is the group’s likely response to the mismatch of leadership style 1 to their
readiness level R4?
The group may find Michelle’s step-by-step plan as a sign that she doesn’t fully trust
