CHAPTER 7 SUPPLEMENTAL CASE SOLUTIONS
SUPPLEMENTAL CASES
Strategic Selection: A Review of Two Companies – This case shows how Hallmark
and United Health Group use selection as part of their strategic approach to HR. (For the
1. Compare and contrast the two selection strategies used by the organizations
discussed in the case.
Hallmark Cards strategy is focused on measuring the quality of the hiring decisions by
using a recruiting metric called a “staffing index” that enables management to track the
2. What other strategies might help organizations better utilize and manage
selection activities?
Some of the strategies that students might identify would be training of managers and
others that are involved in selection, development of metrics to measure the success of
Selecting a Programmer -This case shows that using a test after a pool of candidates has
already been interviewed can present some difficulties. (For the case, go to
Questions
1. Identify and evaluate the stages of the selection process reflected in the case.
2. If you were Marie, what would you do?
Comments
The case illustrates several issues regarding selection tests. The firm has overreacted, to
some extent, by discontinuing all testing. In an area such as this one, a content valid test
could be developed. The Vice-President even hints at the availability of some rather
vague “predictive” data. However, insisting on giving a test that has not been validated is
questionable