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Chapter 7
Case Study Part 6: James McNeil, Sales Supervisor, Listo Systems
James McNeil started with Listo Systems as a sales agent. Over the years, James worked
his way up to a supervisory position within the sales department. He is a good worker and
gets along well with his agents and customers.
When James first heard of Listo Systems’ recent decision to implement a new security
James is at Performance Readiness® level one (R1) for the task of implementing a new
security system. He has never performed this task before, “doesn’t fully comprehend,”
and finds it “overwhelming,” making him unable and insecure for this assignment.
What is the value of understanding James’s Performance Readiness® in this case?
