Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Chapter 10 Lecture Notes
Organizational Behavior
Organizational Behavior
Slide 3
The Perception and Attribution Processes
Slide 4
Perception – the process of selecting, organizing, and interpreting environmental information.
Exhibit 10-1: The Attribution Process
Slide 5
See figure on page 319.
Attitudes
Slide 6
Attitudes – positive or negative evaluations of people, things, and situations.
Organizational Power and Politics
Slide 7
Power – the ability to influence others’ behavior.
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Exhibit 10-2: Sources and Types of Power
Slide 8
See figure on page 326.
Organizational Politics
Slide 9
Networking – the process of developing relationships for the purpose of career building and socializing.
Exhibit 10-3: Political Behaviors and Guidelines for Developing Political Skills
Slide 10
See figure on page 330.
Managing Conflict
Slide 11
Managing Conflict
Slide 12
BCF statement – a statement that describes a conflict in terms of behaviors, consequences, and feelings,
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Exhibit 10-4: Conflict Management Styles
Slide 13
See figure on page 336.
Responding to and Mediating Conflict Resolution
Slide 14
Mediator – a neutral third party who helps resolve a conflict.
Causes of Job Stress
Slide 15
Personality type
Stress Management
Slide 16
Stress management – the process of eliminating or reducing stress.
Lussier, Management Fundamentals, 7e
© SAGE Publications, 2017.
Exhibit 10-6: The Stress Tug-of-War
Slide 18
See figure on page 343.