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Chapter 6
Case Study – Cami Machado and Listo Systems’ Digital Information
Services Team
A recent incident involving hacking and data theft prompted the implementation of a new
data security system at Listo Systems. A “black box” system will be installed on every
PC in the company and will not only affect the way data moves but also who has access
to sensitive files. Nearly everyone at Listo Systems will be doing things very differently
once the black boxes are in place.
Cami Machado has worked with Listo Systems for eight years. She is involved in a
Cami has an excellent track record of implementing new hardware and software. She is
looking forward to leading this project and the new business opportunities it will help
create. However, with this radical change in traffic flow, Cami will have to deal with
challenges arising from “people issues.” Many technical staff members think that this
change is unnecessary. Staff artists worry that it will hinder the creative process. Cami
What are the causal variables in this situation?
What are the intervening variables in this situation?
What are the output or potential output variables in this situation?
What is “the task at hand?”
If you were Cami, where would you want help?
You would want help in designing the training program for the new black box
If you were Cami’s boss, where would you focus your time?
Most of your time would be focused on supporting her in any area in which she requests
