Turban- 3e
Instructor’s Manual
Chapter 6
Innovative EC Systems: From E-Government and E-
Learning to C2C E-Commerce and Collaborative
Commerce
Learning Objectives
Upon completion of this chapter, you will be able to:
1. Describe various e-government initiatives.
3. Describe e-learning, virtual universities, and e-training.
5. Describe knowledge management and dissemination as an e-business.
7. Describe collaborative commerce.
Content
Opening Case: Caterpillar Champions
E-Learning
6.1 E-Government: An Overview
6.3 Knowledge Management, Learning, and Electronic Commerce
6.5 Collaborative Commerce
Supplementary Videos for this Chapter
1. E-government (7:03 min)
Presentation of different e-government applications.
3. What are eBooks? (8 min)
The growing popularity of eBooks and the war of the major vendors are illustrated in this
video.
5. e-Government in practice (8 min)
Some major applications of e-government are illustrated in this video.
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Answers to Pause/Break Section Review Questions
Section 6.1 Review Questions
1. Define e-government.
2. What are the four major categories of e-government services?
3. Describe G2C.
4. Describe how EBT works.
5. Describe the two main areas of G2B activities.
6. How does government use EC internally and when dealing with other governments?
7. Describe e-government social networking activities.
8. Describe m-government and its implementation issues.
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Section 6.2 Review Questions
1. Define e-learning and describe its drivers and benefits.
2. List some of the major drawbacks of e-learning and describe how they can be
prevented.
3. Describe virtual universities and distance learning.
4. Define e-training and describe how it is done.
5. Describe the connection between learning and social networking.
6. Describe learning in virtual worlds.
7. List some e-learning tools and describe Blackboard and visual interactive simulation.
Student answers will vary. There are a variety of applications used that enable
8. Describe e-books and list their advantages and limitations.
Section 6.3 Review Questions
1. Define Knowledge Management
2. Discuss the relationship between KM and EC.
3. Describe online advisory services.
4. Describe expert location systems and their benefits
Section 6.4 Review Questions
1. Define C2C e-commerce.
2. Describe the major e-commerce applications
3. Define file sharing.
4. How is C2C practiced in social networking?
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Section 6.5 Review Questions
1.Define c-commerce.
2. List the major types and characteristics of c-commerce.
3. Describe some examples of c-commerce.
4. Describe the elements and process of c-commerce.
5. List some major barriers to c-commerce.
Answers to EC Application Case Questions
EC Application Case 6.1: Knowledge Management at Infosys Technologies
1. Why are consulting organizations interested in KM?
2. Identify the KM cycle in this case.
3. Why is a reward system beneficial? Compare the old and new reward systems.
4. Why was using a single portal beneficial?
EC Application Case 6.2: How the U.S. Department of Commerce Uses an Expert
Location System
1. What are the benefits of the expertise location system to the D.O.C.? To U.S.
Companies?
2. Review Exhibit 7.8 and relate it to this case.
3. What in your opinion are the limitations of this system? Can they be overcome? How?
Answers to Individual Discussion Questions
1. Discuss the advantages and disadvantages of e-government using social networking
versus the traditional e-government portal.
2. Discuss the advantages and shortcomings of e-voting.
3. Discuss the advantages and disadvantages of e-books.
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4. Discuss the advantages of e-learning in the corporate training environment.
5. In what ways does KM support e-commerce?
6. Why do you think people trade online virtual properties?
Student answers will vary.
7. Some say that B2G is simply B2B. Explain.
8. Compare and contrast B2E with G2E.
Many of the services that are provided by businesses to their employees are very similar
9. Which e-government EC activities are intrabusiness activities? Explain why they are
intrabusiness.
10. Identify the benefits of G2C to citizens and to governments.
11. Relate IBM’s Innovation Jam to KM and social networks.
12. Relate KM to learning, to e-publishing, and to C2C.
Answers to Class Discussion Questions
1. Discuss the advantages of e-learning for an undergraduate student and for an MBA
student.
2. Discuss the advantages of expert locations systems over corporate knowledge bases
that contain experts’ knowledge. What are the disadvantages? Can they be combined?
How?
3. Discuss the benefits of using virtual worlds to facilitate learning.
4. Will e-books replace traditional paper books?
Student responses will vary.
5. Will e-universities replace universities?
Student responses will vary.
6. Why aren’t all firms embracing KM?
Student responses will vary.
Internet Exercises
(Note: URLs may change over time; please check the Internet Exercises on the
Turban Web site for possible updates: www.pearsonhighered.com/turban.)
1. Enter tamago.us and nextag.com and learn how they operate. What do they offer?
Write a report.
Student reports will vary.
2. Enter pcmag.com, fortune.com, or other online versions of popular magazines. How
would you compare reading the electronic magazine against the print version?
Student reports will vary.
3. Enter e-learningcentre.co.uk, elearnmag.org, and elearningpost.com. Identify current
issues and find articles related to the effectiveness of e-training. Write a report. Also,
prepare a list of the resources available on these sites.
4. Enter adobe.com and find the tools they offer for e-learning, knowledge management,
and online publishing.
5. Identify a difficult business problem. Post the problem on elance.com, linkedin.com,
and on answers.com. Summarize the offers to solve the problem.
Student reports will vary.
6. Enter blackboard.com and en.wikipedia.org/wiki/Blackboard and find all the services
provided by the company, including its community system. Write a report.
Student reports will vary.
7. Enter whitehouse.gov/government and review the “Gateway to Government.” Based
on the stages presented in Exhibit 7.3, what stage does this site represent? Review the
available site tours. Suggest ways the government could improve this portal.
8. Enter oecd.org and identify the studies conducted by the Organization for Economic
Cooperation and Development (OECD) on the topic of e-government. What are the
organization’s major concerns?
9. Enter fcw.com and read the latest news on e-government. Identify initiatives not
covered in this chapter. Check the B2G corner. Then enter gcn.com. Finally, enter
estrategy.gov. Compare the information presented on the three Web sites.
10. Enter procurement.com and govexec.com. Identify recent e-procurement initiatives
and summarize their unique aspects.
11. Enter sbdc.com.au and fcw.com and find the specific G2C information provided.
Prepare a list.
Student reports will vary.
12. Enter insight24.com and livelive.com and find the most recent and most popular
videos about knowledge management. Prepare a list of five and view one in each
category. Prepare a report.
Student reports will vary.
13. Enter learn.gotomeeting.com/forms/G2MC-WBRARC-100208 or
eseminarslive.com/c/a/ Service-and-Support/Citrix100208 and find the Webinar titled
“How to Build an On–Demand Training Program” Sponsored by Citrix Online. View it
(45 min.) and write a report on what it is and what the benefits are.
Student reports will vary.
14. Enter amazon.com and sony.com and find the latest information about their e-book
readers. Compare their capabilities and write a report.
Student reports will vary.
15. Enter wi5connect.com and find what product they have for learning in social
networking. Prepare a list of capabilities of each product.
Student reports will vary.
Team Assignments and Role Playing
1. Assign each team to a different country. Each team will then explore the e-government
offerings of that country. Have each team make a presentation to convince the class that
its country’s offerings are the most comprehensive. (Exclude Hong Kong and New
Zealand.)
Student reports will vary.
2. Create four teams, each representing one of the following: G2C, G2B, G2E, and G2G.
Each team will prepare a plan of its major activities in a small country such as Denmark,
Finland, or Singapore. A fifth team will deal with the coordination and collaboration of
all e-government activities in each country. Prepare a report.
Student reports will vary.
3. Have teams search for online universities (e.g., the University of Phoenix,
phoenix.edu; Liverpool University in the UK; or ecollege.com). Write a summary of the
schools’ e-learning offerings
Student reports will vary.
4. Have each team represent one of the following sites: netlibrary.com, ebooks.com, and
cyberread.com. Each team will examine the technology, legal issues, prices, and business
alliances associated with its site. Each team will then prepare a report answering the
question, “Will e–books succeed?”
Student reports will vary.
5. Have teams explore KM videos and other resources at right24.com and kmworld.com.
Relate them to the topics of this chapter. Prepare a report.
Student reports will vary.
6. Address the following topics in a class discussion:
a. Will e-books replace traditional paper books?
b. Will e-universities replace universities?
c. Why aren’t all firms embracing KM?
Student responses will vary.
Closing Case: SOCIAL NETWORKING INITIATIVES BY THE
NEW ZEALAND GOVERNMENT
1. Given the richness of New Zealand’s offerings, do you believe that the portal style of e–
government will disappear?
2. What are the benefits of the internal initiatives?
3. Comment on the connections to YouTube, Flickr, and Facebook.
4. Why do wikis and blogs play an important role in many of these initiatives?
5. Which alternatives are related to e-learning? In what ways?