Robatelli’s Continuing Case Solution – Chapter 5
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a. From the facts of the case, identify Robatelli’s internal and external
stakeholders.
Internal stakeholders: Elaine Black, Chief Information Officer
Jim Saxton, Database Administrator
Peter Greyton, Operations Manager
Franchise owners/operators
Dino and Gloria Robatelli, assuming that they are
actively involved in management of the business.
b. Other than its product offerings (pizza, etc.), identify any ways that Robatelli’s
Pizzeria influences its business community.