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Chapter 3
Case Study – Listo Systems: The Employees’ Impact on Business
Success
One of the key reasons for Listo Systems’ early success and growth was the dedication
and commitment of the employees. Employees worked hard to achieve the clear goals set
by management. They were asked for their opinions regarding the direction in which
Listo Systems was heading. Employees were engaged and felt empowered to make
decisions regarding how and when the work got done.
What theories and/or studies could be applied here to better understand what is
motivating employees at Listo Systems?
Hawthorne Studies: Employees felt they were an important part of the organization. Also,
employees knew that their output was regularly observed by management.
Herzberg – Motivation-Hygiene Theory: Employees felt good about their jobs and
enjoyed the actions of their day-to-day job tasks. They were driven by their positive
relationships with co-workers and management, working conditions, and organizational
practices (Hygiene Factors). Employees may have also been driven by feelings of
achievement, professional growth, and recognition (Motivators).
