including Target, Costco, Walgreens, and Whole Foods (now owned by Amazon). Google Express makes
money by collecting commissions from these merchants. Amazon is sometimes viewed as a department
store with just about everything inside. In contrast, Google Express is a shopping mall populated by
different retailers.
Walmart has been trying to integrate its online business with its network of almost 4700 stores. With
annual revenue of $486 billion in 2016, more than three times Amazon’s $136 billion, Walmart has spent
aggressively to expand its online capabilities. It is the second-largest online retailer, behind Amazon, as a
result of its 2016 purchase of Jet.com. In January 2017, in a move targeted at Amazon Prime, Walmart
began offering free, two-day shipping on more than two million items. Many brick-and-mortar retailers are
struggling with what to do with their increasingly empty stores, but Walmart is partially repurposing its
stores into e-commerce fulfillment centers where consumers can pick up in stores merchandise ordered
online.
In an effort to become more competitive with Amazon, Google Express eliminated the $95 annual
membership in late August 2017. Now shoppers can get free delivery within one to three days on orders
exceeding the merchant’s minimum purchase amount.
Both Walmart and Google view Amazon as a threat to their online shopping businesses. Walmart’s brick
and mortar stores are particularly threatened by Amazon’s dominance, as consumers increasingly buy
online. From Google’s perspective more people are conducting web searches for products on Amazon
instead of Google, eating into the firm’s advertising revenue. With both firms viewing Amazon as a threat
for different reasons and possessing complementary capabilities, it is not surprising that Walmart and
Google would consider collaborating to at least slow the Amazon juggernaut.
As of September 2017, Walmart began offering hundreds of thousands of items on Google Express.
Walmart customers can reorder items they purchased in the past by speaking to Google Home, the
company’s voice controller speaker developed in response to Amazon’s Echo. The eventual plan is for
Walmart customers to also shop using the Google Assistant, the artificial intelligence software assistant
found in smartphones running Google’s Android software. Walmart customers can link their accounts to
Google, allowing the technology giant to learn their past shopping behavior to better predict what they want
in the future.
While Amazon may dominate the online ordering of many different items, it has made little headway
into the perishable goods market. This market is Walmart’s franchise. This is why Amazon bought Whole
Foods and began to cut prices aggressively to attract new customers.. However, even with Whole Foods,
Amazon’s share of U.S. grocery sales was about 2% in 2017.
The partnership is not without challenges. Working together does not ensure they will be successful. For
most consumers, Amazon remains the primary option for online shopping. No other retailer can match the
size of its inventory, how it encourages shoppers to move from browsing to buying, or its many delivery
options.