Lussier, Management Fundamentals, 7e
© 2017, SAGE Publications
1
Answers to Case Questions
Chapter 14: Managing Control, Systems,
Finances, and People
Sigma Corporation
1. By rejecting or disposing of lenses that do not meet specifications, which of the four types of
organizational systems control is Sigma applying?
2. Explain the role customer feedback regarding Sigma’s previous lenses played in improving the
company’s new products.
Since the systems process is a continual loop, feedback plays a critical role in ongoing reevaluation.
3. How did Sigma use the feedback process between internal departments to execute its Global
Vision?
4. Outline and explain how Sigma used the control systems process to improve product quality.
Step 1: Global Vision objective of creating high quality, reasonably priced lens is established.
5. Do you agree with the systems process strategy CEO Kazuto Yamaki used? Would you have
done anything differently? Explain.
6. How do ethics play into Sigma’s decision to keep a lean operation and small staff while
increasingly growing its use of machines and technology for manufacturing purposes? Research
interviews from Sigma CEO Kazuto Yamaki for more information and perspective.
Lussier, Management Fundamentals, 7e
© 2017, SAGE Publications
2
Answers will vary. Yamaki has stated that he is very protective of his employees and has mentioned
7. Was the change at Sigma strategic or operational? Explain.
The decision to shift focus to higher quality over higher quantity is part of long-term objective as the
8. How does communication factor into the case? Explain its importance during a period of change
in an organization.
Communication occurs both horizontally when the strategic plan and mission is communicated to