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Chapter 14
Implementing Situational Leadership®—Managing Performance
Axis Inc. has instituted new “flexible” guidelines around appropriate attire, including
piercings and tattoos. Along with all her colleagues, Rebecca Que, an Assistant Manager
at Axis, received a printed copy of the new standards – and they’re still sitting in the
envelope, unread. Included in this piece were a list of resources for her to contact if she
had any questions or concerns, as well as a list of consequences for non-compliance.
As the District Manager, list how you would manage Rebecca’s performance with the
new guidelines using the ACHIEVE model.
Ability – Both Rebecca and her Store Manager are currently unable, or not performing.
The envelope with the new policy remains unopened.
Evaluation – Acknowledge both managers when you see them complying with the new
dress code policy.
