CHAPTER 10 SUPPLEMENTAL CASE SOLUTIONS:
SUPPLEMENTAL CASES
Performance Management Improvements for Bristol-Myers Squibb – This case
identifies how performance management systems might be redesigned. (For the case, go
1. Discuss how this case illustrates the conflict between the administrative use and
developmental use of appraisals.
At Bristol-Myers Squibb (BMS), the old system focused on the administrative use of
2. Identify some of the advantages and disadvantages of eliminating the use of
appraisal forms and ratings?
The advantages of eliminating the use of appraisal forms and ratings are that the
managers can focus more on the development of employees and goals and expectations
The disadvantages of eliminating the appraisal forms and ratings are the lack of control
and the variability of the process without standardized forms and ratings. Since
performance appraisal information in important organizational information for personnel
general, raising the level of a worker’s job performance. This can be accomplished
without appraisal forms and ratings, but there must be a system that takes the place of the
forms and ratings and still meets the overall purpose of performance appraisal.
Unequal/Equal Supervisors – This case identifies the consequences of giving appraisal
Questions
1. How have the inaccurate performance ratings created more problems?
2. What HR and legal issues could be raised in this case?
Comments
Hubert is facing a very common problem. Having to distinguish between dependable,
loyal service over a long period of time, and a higher quality of service from another
individual over a shorter period of time is difficult. He has further complicated the