Lussier, Management Fundamentals, 7e
© 2017, SAGE Publications.
Answers to Case Questions
Chapter 1: Management and Its History
Jiffy Lube University
1. Which management resources did Jiffy Lube Utilize? Explain.
Human resources through the leadership training in Jiffy Lube helps demonstrate the
values of the company and the behavior that should be exemplified while leading in this
2. How does Jiffy Lube University develop interpersonal skills?
By going through the training, employees have the opportunity to experience how the
sale should be approached. Having the framework and foundation of a conversation will
3. Explain how the management training contributes the four management functions;
planning, organizing, leading and controlling.
Planning – The employees are clearly aware of their objective to sell more specialty oil
when making a sale
happen, provides the knowledge of what to look for to prevent losing a sale or how to
Lussier, Management Fundamentals, 7e
© 2017, SAGE Publications.
4. Does teaching a universal approach to sales help management or hurt management?
Explain your answer.
It depends how the employees apply what they learned on the job site. If the employees
5. What are the benefits to having Jiffy Lube University?
By having Jiffy Lube University, they are the ones providing the training to all
6. Would you like to attend Jiffy Lube University or a similar program for job
training?