Robatelli’s Continuing Case Solution – Chapter 1
Do not make these Teaching Notes available for the general public. Please do not post
Teaching Notes on an open website where they can be scanned by Google. When the
Teaching Notes have been posted openly online in the past, it has caused problems for
faculty at other institutions who are using the Teaching Notes in their classes.
1. After reading the Robatelli’s case information, list and briefly describe (two to three
sentences) each business process included in the case description.
Revenue processes:
Sales processes are described, including the customer’s options for ordering in-store,
2. Think about, list, and briefly describe other business processes that probably occur
at Robatelli’s.
Expenditure processes:
Robatelli’s would have purchasing processes to handle the purchase of food items
and restaurant supplies. It would need to maintain supplier information for sources
