Chapter 1: SUPPLEMENTAL CASES
Questions
1. On what activities would you tell Mr. Phillips you intend to focus? Why?
2. What would be your first actions, and why?
Comments:
This case is quite useful in illustrating that personnel management is important in
small organizations, just as in large corporation. A student should recognize that the
interface concept emphasizes the need for the newly appointed personnel manager
1. How does the market-driven approach illustrate that HR has strategic,
operational, and administrative roles at SYSCO?
The administrative role is heavily oriented to processing and record keeping. When
SYSCO’s HR staff enter data into the Virtual Resource Center (VRC) and when they
use technology to calculate cost/benefit analyses they are performing the
administrative role.
2. Discuss what types of HR changes could have affected reductions in
workers’ compensation expenses, employee turnover, and increases in
customer satisfaction.
The types of HR changes that could have affected reductions in workers’
compensation expenses, employee turnover, and increases in customer satisfaction
include: