3500.11 states: “The provisions of this part requiring or permitting mailing of documents shall be deemed to be satisfied by placing
the document in the mail (whether or not received by the addressee) addressed to the addresses stated in the loan application or
in other information submitted to or obtained by the lender at the time of loan application or submitted or obtained by the lender or
settlement agent, except that a revised address shall be used where the lender or settlement agent has been expressly informed in
writing of a change in address.” Thus, this notice provision does not require actual receipt on the part of the borrower.
The RESPA notice requirement of the change in servicing was met in this case. However, Ms. Parnell is seeking damages under
another RESPA provision: the servicer’s failure to respond to her “qualified written request.”
Mr. Breeden began corresponding with various entities on June 19, 2003 when he requested a rescission of the loan based on
various alleged Truth in Lending violations. His first letter was directed to the Bank of New York at Penn Plaza. In July 2003, he
received a reply from Fairbanks at the Deerwood Park Blvd. address in Jacksonville, Florida. Fairbanks assured him that it would
contact the appropriate persons and reply to his inquiry. Fairbanks stated that if he had any additional questions to contact Jeff
Myers, the consumer advocate. A few months later, on September 15, 2003, Fairbanks through Mr. Jeff Myers at the Deerwood
Park Blvd. address in Jacksonville, Florida wrote to Mr. Breeden informing him that Fairbanks had acquired the servicing of the
loan on April 1, 2002. But, EquiCredit requested to handle the issues concerning the notice of rescission. He advised Mr. Breeden
to contact Ms. Donnelly in the EquiCredit legal department at Southside Boulevard in Jacksonville, Florida regarding rescission and
“for further questions or concerns.”
On September 24, 2003, Bank of America through Margaret Donnelly, its paralegal, responded to Mr. Breeden’s request for
rescission. She stated that the Bank of New York had only recently forwarded his rescission request to her and that the file had
been recalled from Salt Lake City. She stated that she found no basis for permitting rescission.
Apparently, relying on Mr. Myers’s statement that he should direct further questions or concerns to Ms. Donnelly, Mr. Breeden, on
October 8, 2003 sent a letter to Ms. Donnelly and asked that the letter serve as a “qualified written request.”
On November 7, 2003 Ms. Donnelly responded that they were only the “Master Servicer” under an agreement with Bank of New
York and that his request for an accounting should be directed to the loan servicer, Fairbanks, at an address in Salt Lake City
Utah. She advised him that a notice of change in servicing was made by Fairbanks on or before April 1, 2002. Therefore,
apparently from this letter, Bank of America was the Master Servicer.
In his affidavit, Mr. Blackmer attested that EquiCredit is a wholly-owned subsidiary of Bank of America.
On December 16, 2003 Mr. Breeden wrote to Mr. Myers at Fairbanks Deerwood Park Blvd. address in Jacksonville, Florida
expressing his confusion. He wrote that Ms. Donnelly had advised Mr. Breeden to contact Bank of New York for the accounting