(2007) 151 Cal.App.4th 1224, 1246, 60 Cal.Rptr.3d 631 [dictum that availability of other cable providers defeated claim of
unconscionability].) But we must also consider the other circumstances surrounding the execution of the agreement. GeoEx
presented its limitation of liability and release form as mandatory and unmodifiable, and essentially told plaintiffs that any other
travel provider would impose the same terms. “Oppression arises from an inequality of bargaining power which results in no real
negotiation and an absence of meaningful choice….” (
Crippen v. Central Valley RV Outlet
(2004) 124 Cal.App.4th 1159, 1165, 22
contractor allegedly broke a sewer pipe, causing concrete to infiltrate the plaintiffs’ soil, plumbing and sewer and wreak havoc on
their backyard drainage system. Unfortunately for the Harpers, the arbitration provision in the construction contract limited the
remedies against their contractor to a refund, completion of work, costs of repair or any out-of-pocket loss or property damage-and
then capped any compensation at $2,500 unless the parties agreed otherwise in writing.
In the words of Justice Sills, substantive unconscionability was “so present that it is almost impossible to keep from tripping” over it.
surprisingly, it did not. (
Harper v. Ultimo, supra,
at p. 1407, [7 Cal.Rptr.3d 418].)
The arbitration provision in GeoEx’s release is similarly one-sided as that considered in
Harper.
It guaranteed that plaintiffs could
not possibly obtain anything approaching full recompense for their harm by limiting any recovery they could obtain to the amount
they paid GeoEx for their trip. In addition to a limit on their recovery, plaintiffs, residents of Colorado, were required to mediate and
arbitrate in San Francisco-all but guaranteeing both that GeoEx would never be out more than the amount plaintiffs had paid for
FN3. The requirement that the parties share the cost of mediation does not factor into our analysis that the agreement is
substantively unconscionable. Whether such cost sharing is appropriate depends on a number of issues that we need not
consider. (See
D.C. v. Harvard-Westlake School
(2009) 176 Cal.App.4th 836, 860-864, 98 Cal.Rptr.3d 300.)
FN4. GeoEx is wrong when it claims the trial court erred “in even considering clauses outside the arbitration provision,”