Business Development Chapter 2 Homework Ask The person Describe The Change What She Was Trying Accomplish And What

END–OF-CHAPTER EXERCISES

TOOLKIT EXERCISE 2.1

Critical Thinking Questions

Consider the questions that follow.

Giving Voice to Values:

Please read the case at the end of the book, “Not an Option” and consider the following

questions:

• Who are the important stakeholders that Ajith needs to work with?

• What are the main arguments that Ajith will need to counter? In other words, what are

the reasons and rationalizations that Ajith should expect to encounter with the different

stakeholders?

This chapter explored a number of change models. Pick one of them and discuss their

implications for change leaders.

• How do they help you think about the process of leading change?

• Compare this approach with the Change Path Model. What are their similarities and

differences and how would you work with both models if you were leading change?

TOOLKIT EXERCISE 2.2

Analyzing a Change Process through The Change Path Model

Part I

Interview a manager at any level who has been involved in change with his/her organization. Ask the

person to describe the change, what s/he was trying to accomplish and what happened. Use the

following questions as guides for the interview.

• How was the desired change identified? What was the reason for the change?

• Describe the gap between the organization’s current performance and the desire future state?

• What was the vision for the change? How was that vision communicated throughout the

organization?

• What were the results of the change process? Did the results reflect the original vision? How was

measurement used to facilitate change at different stages of the process?

Part II

After the interview, describe the process of the change by answering the following questions that are

related to How they managed the process:

• How did the manager work to make things happen?

• Who was involved?

• How did they persuade others?