More Practice in Grammar, Mechanics, and Usage 59
MEMO
TO: All department heads
FROM: Alan Kitchener, vice president of human relations
DATE: June 22 2014
SUBJECT: In-house training program
Several new training programs have been developed in response to the training needs assessment
conducted in February. (27 highly informative replies were received; I personally appreciated your
comments). Our goal in developing these new programs was to give each employee the skills to do
his job better, and to improve employee’s moral.
These are the new programs, which will be available beginning July 1.
1. Successful Blogging and Podcasting. Reviews the basic concepts of blogging and podcasting,
2. Keeping Customers Happy. Covers methods for answering the telephone and correspondence—
3. Writing Better for Business. Deals with the organization of messages, analyzing purpose and
audience, and style and tone.
Each course will be offered once a month beginning at the first week and continuing for 4 sessions.
Successful Blogging and Podcasting on Tuesdays, Keeping Customers Happy on Wednesdays, and