Chapter Outline
I. Lean Business Model – goals are to use fewer resources to deliver higher-quality products to
satisfying customers.
A. Lean Business Model – includes
1. Lean Principles
B. Lean Principles – value streams, pull production, and zero waste and zero defects.
1. Value streams – lean businesses aim to provide customers with what they want, when
they want it.
2. Pull production – lean manufacturing uses pull production where production begins
with a customer order and are “pulled” through the production process “just–in–time”
and delivered directly to customer after completion.
3. Cycle time – total time a production process takes. Lean businesses aim to reduce cycle
time by producing in smaller batch sizes and making goods to customer order. Should
focus on the following to reduce cycle time:
a. Process time – time spent working on and producing the product. Reduce by
simplifying production process and excluding unwanted product features. This is a
value-added activity.
b. Inspection time – time spent inspecting raw materials received, work in process in
production, and finished goods before shipment. Emphasis is on quality materials
4. Zero Waste and Zero Defects – lean businesses aim for zero waste and zero defects.
Employees are able to stop production if they see something wrong to prevent defective