Chapter 8
Sales/Collection Process
Answers to Review Exercises
Multiple Choice Questions
Discussion Questions
The solutions presented here come from the textbook discussion. Your students may include other insight that is
relevant but not presented in these solutions.
1 If Pipefitters began conducting business with a substantial number of non-U.S. customers they would need
to change a number of their tables, forms, and reports. When we use this question in our class discussions,
we find that students are very good at thinking of a variety of issues and how the database elements must be
changed to accommodate them. The following are some of the changes that Pipefitters might find necessary:
2. Service firms use a table that works very much like an Inventory table that is usually called a Service table.
Each row in the Service table contains an identifying number (the primary key) for and a description of a
3. Most restaurants would not have a customer table. Exceptions occur when the restaurant makes deliveries or
carries its own charge accounts. Restaurant managers are, however, interested in information that allows
them to plan purchasing, staffing, and promotional campaigns that can help them minimize costs and