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3. Unintentional Acts
The Computing Technology Industry Association estimates
that human errors cause 80 percent of security problems.
Forrester Research estimates that employees unintentionally
create legal, regulatory, or financial risks in 25 percent
of their outbound e-mails.
Programmers make logic errors. Examples include the
following:
▪ An error in a Fannie Mae spreadsheet resulted in a
$1.2 billion misstatement of its earnings.
▪ UPS lost a cardboard box with computer tapes
containing information, such as names, Social
Security numbers, account numbers, and payment
histories on 3.9 million Citigroup customers.
Note to Instructor: The following example is not in the 11th
edition of this book. However, it was in the 10th edition of
the book.
▪ A data entry clerk at Giant Food mistake in quarterly
4. Intentional Acts (Computer Crimes)
The most frequent type of computer crime is fraud. This is
where the intent is to steal something of value.