Score:
Key Code:
Select the appropriate answer from the drop-down list. An asterisk (*) will
appear to the right of incorrect entries in outlined answer cells.
Performance Measure Performance Perspective
Average card member spending
Number of Internet features
Cards in force
Number of merchant signings
Earnings growth
Number of new card launches
Hours of credit consultant training
Return on equity
Investment in information technology
Exercise 28(14)-2
Name:
Section:
Cells with non-gray backgrounds are protected and cannot be edited.
0%
[Key code here]
Instructions
Answers are entered in the cells with gray backgrounds.
Score:
Select the appropriate answer from the drop-down list. An asterisk (*) will
appear to the right of incorrect entries in outlined answer cells.
Performance Measure Performance Perspective
Customer
Customer
Financial
Financial
Financial
Exercise 28(14)-2
Name:
Solution
Section:
Cells with non-gray backgrounds are protected and cannot be edited.
ON
Instructions
Answers are entered in the cells with gray backgrounds.