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An asterisk (*) will appear to the right of an incorrect entry. The essay answer will not be graded.
Enter a zero in cells you would otherwise leave blank.
a. & b.
Activity
1:00 PM Arrives at doctor office
Waits in waiting room (5 x 6 min.)
Waits in examining room
Nurse takes readings
Waits in examining room
Doctor performs diagnosis
Waits to pay for services
Waits to fill prescription (6 x 5 min.)
Prescription is filled
Drives home
Total
Edwards arrives home at:
Value-Added Time / Total Time = Value-Added Ratio
d.
Answers are entered in the cells with gray backgrounds.
Cells with non-gray backgrounds are protected and cannot be edited.
Non-Value-
Added Time
(b)
Solution
ON
An asterisk (*) will appear to the right of an incorrect entry. The essay answer will not be graded.
Enter a zero in answer cells you would otherwise leave blank.
a. & b.
Activity
1:00 PM Arrives at doctor office
1:30 PM
Waits in waiting room (5 x 6 min.)
– 30
1:45 PM Waits in examining room – 15
Value-Added Time / Total Time = Value-Added Ratio
Cells with non-gray backgrounds are protected and cannot be edited.
Non-Value-
Added Time
(b)
Answers are entered in the cells with gray backgrounds.
The doctor requires patients to wait in order to increase the productivity of the office. The patients
represent the “work in process inventory” of the office, while the physician and nurses are the critical