An asterisk (*) will appear to the right of an incorrect entry. The optional table and essay answer will not be graded.
Enter a zero in cells you would otherwise leave blank.
Optional: Completion of the following table may be helpful in developing the reports for requirements a and b below.
Internal External Value- Non-Value-
Quality Activities Prevention Appraisal Failure Failure Added Added
Billing error correction
Cable signal testing
Reinstalling service (install incorrectly the first time)
Repairing satellite equipment
Repairing underground cable connections to the customer
Replacing old technology cable with higher quality cable
Replacing old technology signal switches with higher quality switches
Responding to customer home repair requests
Training employees
Total
a.
Percent of Percent of
Quality Cost Quality Total Total
Classification Cost Quality Cost Sales
Prevention
Appraisal
Internal failure
External failure
Total
b.
Category Amount Percent
Value-added
Non-value-added
Total
c.
[Key essay answer here]
VA/NVA
DIGITAL LIGHT INC.
Cost of Quality Report
Cost Summary
Quality Cost Classification
DIGITAL LIGHT INC.
Value-Added/Non-Value-Added Activity Analysis
Exercise 27(12)-20
Name:
Section:
[Key code here]
Answers are entered in the cells with gray backgrounds.
Score:
Key Code:
Instructions
Cells with non-gray backgrounds are protected and cannot be edited.
An asterisk (*) will appear to the right of an incorrect entry. The optional table and essay answer will not be graded.
Enter a zero in cells you would otherwise leave blank.
Optional: Completion of the following table may be helpful in developing the reports for requirements a and b below.
Internal External Value– Non-Value-
Quality Activities Prevention Appraisal Failure Failure Added Added
Billing error correction –$ –$ –$ 50,000$ –$ 50,000$
Cable signal testing – 70,000 – – 70,000 –
a.
Percent of Percent of
Quality Cost Quality Total Total
Classification Cost Quality Cost Sales
Prevention 260,000$ 52.0% 13.0%
VA/NVA
Cost of Quality Report
Cost Summary
ON
Quality Cost Classification
Cells with non-gray backgrounds are protected and cannot be edited.
DIGITAL LIGHT INC.
Score:
Instructions
Answers are entered in the cells with gray backgrounds.
Exercise 27(12)-20
Name:
Solution
Section: