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1.
Completion of the following table will be helpful in developing the reports for requirements 2 and 3 below.
Quality Activities Cost
Correcting invoice errors
Disposing of incoming materials with poor quality
Disposing of scrap
Expediting late production
Final inspecting
Inspecting incoming materials
Inspecting work in process
Preventive machine maintenance
Producing product
Responding to customer quality complaints
Total
2.
Percent of
Activity Total
Classification Cost
Prevention
Appraisal
Internal failure
External failure
Total
3.
Category Amount Percent
Value-added
Non-value-added
Total
4.
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Pareto Chart⎯Department Activities
Cost of Quality
Classification
Non-Value-Added
Classification
Value-Added/Non-Value-Added Activity Analysis
An asterisk (*) will appear to the right of an incorrect entry. The essay answer will not be graded.
Enter a zero in cells you would otherwise leave blank.
1.
Completion of the following table will be helpful in developing the reports for requirements 2 and 3 below.
Correcting invoice errors 7,500$
2.
Quality Cost Activity Total
Classification Cost Quality Cost
Prevention 15,000$ 6.0%
Appraisal 50,000 20.0%
3.
Answers are entered in the cells with gray backgrounds.
Non-Value-Added
Classification
Pareto Chart⎯Department Activities
Cells with non-gray backgrounds are protected and cannot be edited.
Value-Added/Non-Value-Added Activity Analysis
Cost of Quality
Classification