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Receiving claim
Adjusting claim
Paying claim
Total
The activity is the most significant activity in this process.
b.
Average process cost per claim:
Activity Cost Activity Cost Activity Cost
Activity Improvement Improvement (Cost)
Receiving claim
Adjusting claim
Paying claim
Total
d.
Average process cost per paid claim:
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Receiving claim 120,000$ 24%
b.
Average process cost per claim:
Activity Cost Activity Cost Activity Cost
Activity Improvement Improvement (Cost)
d.
Average process cost per paid claim:
Answers are entered in the cells with gray backgrounds.
Cells with non-gray backgrounds are protected and cannot be edited.