CP 23–5
Use this activity to compare performance measures from different groups and their
selected cities.
The following are examples of performance measures from Worcester,
Massachusetts:
ECONOMIC DEVELOPMENT
Indicator Outcome Type Measured As
Growth of commercial and Performance Change in total assessed value
residential tax base over time
PUBLIC SAFETY
Indicator Outcome Type Measured As
Level of crime Performance Crime rate and clearance rate by type
of crime
Police community relations Performance Responses to annual citizen survey
questions, performance of personnel
on tests of courtesy, professionalism,
and respect
All measured both citywide and by neighborhood
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