CP 23–5 (Continued)
IMPROVED MUNICIPAL SERVICES
Indicator Outcome Type Measured As
Cleanliness of streets Performance Responses to questions on the annual
citizen survey, objective resident ratings
Effectiveness of recycling program Performance % of trash recycled
Effectiveness of anti-graffiti Performance # of graffiti incident responses, response
program time from call for service to cleanup
Cost effectiveness of solid Efficiency Cost per ton of waste collected
waste collection
Library usage Performance Circulation per capita
Citizen involvement (citywide Performance % of eligible voters registered;
and by neighborhood) % of registered voters voting
EDUCATION
Indicator Outcome Type Measured As
Student and school achievement Performance MCAS test scores
Graduation rate Performance Percent graduating
23-69