Wild and Shaw, Financial & Managerial Accounting 9e Solutions Manual: Chapter 22
DISCUSSION QUESTIONS
1. Many companies are divided into departments when they become too large to be
effectively managed as single units. This division into departments is often needed
2. Operating departments are directly involved in manufacturing or selling the products
3. Controllable costs of a department are those that the department’s manager has the
power to control or influence. The manager does not have the power to control or
4. Cost center managers are usually evaluated on their success in controlling actual
costs compared to budgeted costs.
5. Reports to higher-level managers are usually less-detailed in responsibility
accounting because: (1) lower-level managers are responsible for detailed costs, and
(2) detailed reports can distract from bigger issues facing the higher-level managers.
7. Profit center managers are usually evaluated on their success in generating income.
8. Direct expenses of a department are expenses that are incurred for the sole benefit of
9. a. Sales of the departments or the number of employees in each department.
b. Square feet of floor space.
11. The four perspectives of the balanced scorecard are:
*Customers—what do they think of us?
*Internal processes—which operations are crucial to customer needs?
*Innovation and learning—how can we improve?
*Financial—what do our owners think of us?