Accounting Information Systems
20.8 Recent years have brought an explosive growth in electronic communication. Laptops,
netbooks, e-readers, personal digital assistants, sophisticated cell phones, fax machines, e-
mail, teleconferencing, office productivity software, and sophisticated management
information systems have changed the way information is received, processed, and
transmitted. With the decreasing costs of computer equipment and the increasing power of
automation, the full impact of computerization has yet to be felt. Although the development of
computer applications is directed at being user friendly or user oriented, the integration of
computers into the organization has had both positive and negative effects on employees.
Adapted from the CMA Examination
a. Describe the benefits companies and employees receive from electronic
communications.
• Greater optimization of organizational resources, increasing productivity and profitability.
b. Discuss the organizational impact of introducing new electronic communication
systems.
The initial cost of some electronic communication systems is a major capital purchase,
c. Explain
1. Why an employee might resist the introduction of electronic communication systems
• They may fear and resist change. This may include the fear that they will be replaced
2. The steps an organization can take to alleviate this resistance.
• Communication of information as to why the system is being implemented and how
it will affect each employee‘s job. The intent should be to reinforce job security.