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Case 13–3
1. The budget information indicates that the actual expenditures by the Opera-
tions Department exceeded what was planned by $20,000 ($435,000 –
2. The bank manager does not know if the actual resources consumed by the
Operations Department are the right amount of resources for doing the right
things. In other words, this budget doesn’t say anything about the actual
work of the Operations Department and how much cost this work consumes.
The bank manager doesn’t have a good sense if there is waste in the depart-
ment or not. The $20,000 excess expenditure over budget raises several ques-
tions. If the department did twice as much work as planned, then the $20,000
is a bargain. If, on the other hand, the department did much less work than
planned, then the $20,000 understates how poorly the department used re-
sources. Again, how much work the department actually did is unknown, so
these questions cannot be answered. A flexible budget would provide more
information about the work of the department. Examples of the kind of work