439
Case 13–3
1. The budget information indicates that the actual expenditures by the Opera-
tions Department exceeded what was planned by $20,000 ($435,000 –
2. The bank manager does not know how the actual resources consumed by the
Operations Department compare to what would have been budgeted for the
actual activities performed. In other words, this budget doesn’t say anything
about the actual work of the Operations Department and how much cost that
work consumed. The bank manager doesn’t have a good sense if there is
waste in the department or not. The $20,000 excess expenditure over budget
raises several questions. If the department did twice as much work as
The budget does not indicate why there was more travel and training than
expected. Maybe the department introduced a new computer system, and all
employees needed off-site training in order to use the system. This would
explain the additional spending on travel and training. The training needed to
be done, regardless of the budget.