Scrap ……………………………………..
$ 1,850
$ 1,930
Total internal failure costs …………….
$ 18,850
3.9
$ 20,430
4.6
External failure costs:
Warranty repairs ………………………
$ 4,800
Customer complaints ………………..
2,800
3,400
Total external failure costs: ………….
1.5
$ 8,200
1.9
Total Costs of Quality …………………..