Questions Chapter 1 (Continued)
18. The products differ in how each are consumed by the customer. Services are consumed
immediately; the product is not put into inventory. Meals at a restaurant are the best example
where they are consumed immediately by the customer. There could be a long lead time before
the product is consumed in a manufacturing environment.
19. Yes, product costing techniques apply equally well to manufacturers and service companies. Each
needs to keep track of the cost of production or services in order to know whether it is generating
a profit. The techniques shown in this chapter, to accumulate manufacturing costs to determine
manufacturing inventory, are equally useful for determining the cost of services.
20. The value chain refers to all activities associated with providing a product or service. For a manufac–
turer, these include research and development, product design, acquisition of raw materials, production,
sales and marketing, delivery, customer relations, and subsequent service.
21. An enterprise resource planning (ERP) system is an integrated software system that provides a
comprehensive, centralized resource for information. Its primary benefits are that it replaces the
many individual systems typically used for receivables, payables, inventory, human resources,
etc. Also, it can be used to get information from, and provide information to, the company’s customers
and suppliers.
22. In a just-in-time inventory system, the company has no extra inventory stored. Consequently, if
some units that are produced are defective, the company will not have enough units to deliver to
customers.
23. The balanced scorecard is called “balanced” because it strives to not over emphasize any one
performance measure, but rather uses both financial and non-financial measures to evaluate all
aspects of a company’s operations in an integrated fashion.
24. Budgets are prepared by companies to provide future direction. Because the budget is also used
as an evaluation tool, some managers try to game the budgeting process by underestimating
their division’s predicted performance so that it will be easier to meet their performance targets.
On the other hand, if the budget is set at unattainable levels, managers sometimes take unethical
actions to meet targets to receive higher compensation or in some cases to keep their jobs.
25. CEOs and CFOs must now certify that financial statements give a fair presentation of the company’s
operating results and its financial condition and that the company maintains an adequate system
of internal controls. In addition, the composition of the board of directors and audit committees receives
more scrutiny, and penalties for misconduct have increased.
26. Activity-based costing is an approach used to allocate overhead based on each product’s relative
use of activities in making the product. Activity-based costing is beneficial because it results in
more accurate product costing and in more careful scrutiny of all activities in the value chain.