CHAPTER 1
INTRODUCTION TO COST MANAGEMENT
DISCUSSION QUESTIONS
1. Cost management is concerned with assign-
ing costs and using information for planning,
controlling, continuous improvement, and
decision making. It encompasses cost
accounting and management accounting but
has a broader focus than the usual roles as-
signed to cost accounting and management
accounting. Cost accounting is concerned
with assigning costs to various cost objects
such as products, services, and activities.
Cost management broadens this focus by
emphasizing accuracy of assignments
based on causal relationships. Management
accounting is concerned with planning,
controlling, and decision making. Cost man-
agement broadens this focus by emphasiz-
ing continuous improvement and expanding
planning, control, and decision making to in-
clude such factors as processes, value
chain, life cycle analyses, strategic consid-
erations, and environmental costs.
2. Cost management differs from financial
accounting in the following major ways: (1) an
internal focus, (2) an emphasis on the future,
(3) freedom from GAAP and other mandatory
rules, (4) a multidisciplinary scope, (5) an
evaluation of individual segments within the
firm, and (6) the provision of more detailed
information.
3. Factors affecting the focus and practice of
cost management are global competition,
service industry growth, advances in infor-
mation technology, advances in the manu-
facturing environment, customer orientation,
new product development, total quality
management, time as a competitive factor,
and efficiency. Global competition means
that companies are now competing with the
best of the best. Accurate, timely, and rele-
vant accounting data are crucial in appropri-
ately managing costs. Service industry
growth has led to the need for increased
management accounting information to im-
prove productivity and quality. The advances
in information technology have led to the
creation of integrated relational databases
that allow a variety of users to develop their
own reports based on their particular needs.
It has also fostered the implementation and
use of more sophisticated accounting sys-
tems such as activity-based costing. Cus-
tomer orientation, new product development,
total quality management, time as a competi
tive factor, and efficiency require the ac-
countant to create and track financial and
nonfinancial measures of customer satisfac-
tion, quality improvement, responsiveness,
cycle time, target costs, cost, and productivi-
ty. Advances in the manufacturing environ
ment are characterized by practices such as
the theory of constraints, just-in-time, and au-
tomation. These changes are affecting such
practices as inventory management and
product costing.
4. A flexible manufacturing system is a com-
puterized system that allows different prod-
uct lines to be manufactured on the same
equipment. The equipment can be reconfig-
ured simply by calling up different programs.
5. The controller is responsible for both internal
and external accounting. These responsibili-
ties usually include such diverse activities as
taxes, SEC reports, cost accounting, budg-
eting, internal auditing, financial accounting,
and systems accounting.
6. A line position has direct responsibility for
carrying out the basic missions of an organi-
zation. A staff position has indirect responsi-
bilities for the basic missions and provides a
supportive role for line activities.
7. For most organizations, the controller should
be a member of the top management staff.
The controller is the financial expert of an
organization and can provide critical advice
and insight. Furthermore, the current ten-
dency of having a cross-functional man-
agement team increases the likelihood that
the controller will be included as part of the
management staff.
8. Planning establishes performance stand-
ards, feedback compares actual perfor-
mance with planned performance, and
control uses feedback to evaluate deviations
from plans.
9. Cost management has the role of providing
information to help identify opportunities for
improvement and also provides an evalua-
tion of the progress made in implementing
the actions designed to create improvement.
10. Performance reports compare actual costs
and revenues with planned costs and reve-
nues and thus provide signals to managers
that allow them to take corrective actions.
11. Business ethics is concerned with making
the right choices and usually involves sacri-
ficing individual self-interest for the well-
being of others. It is possible to teach ethical
behavior in virtually any course. By intro-
ducing ethical dilemmas in management ac-
counting, students can become aware of the
behavior that is expected in the business
world and, in particular, for management ac-
countants.
12. Yes. There is some evidence that ethical
behavior actually is good business. It im-
proves society, helps align individual goals
with firm goals, enhances a firm’s public im-
age, and even seems to be related to better
financial performance. The market and con-
sumers appreciate ethical behavior and are
willing to reward those who adopt it.
13. Yes. As management accountants become
more informed about what behavior is ac-
ceptable and what is not, support should in-
crease for ethical behavior. The code also
recommends solutions to ethical dilemmas
that might not have been obvious to the
practicing management accountant.
14. The three forms of certification are the CMA,
the CPA, and the CIA certificates. Although
each certification can prove to be valuable
for management accountants, the CMA des-
ignation is tailored to fit the needs of man-
agement accountants. The CPA designation
has a public accounting orientation, and the
CIA designation has an internal auditing
orientation. Only the CMA designation spe-
cifically addresses the professional require-
ments of a management accountant.
15. The two parts are (1) financial planning and
control; (2) financial decision making. The
parts reveal the emphasis on managerial
use of accounting information and imply the
interdisciplinary nature of management
accounting.
1-3
EXERCISES
Exercise 1.1
a. FS
b. FS
g. CMS
h. FS
Exercise 1.2
1. Customers can be internal or external. Users of the component produced by
Barry’s department are his internal customers. This includes the Assembly
2. Barry’s department is producing a low-quality component. One out of every
50 units is a high defect rate and is causing a lot of rework. Being sensitive
3. Cost management can provide information concerning qualityboth financial
and nonfinancial. Defect rates can be tracked over time. Rework costs
1-4
Exercise 1.3
a. Planning and control
b. Costing of service
c. Costing of product/activity
1-5
Exercise 1.4
The manager is clearly considering unethical behaviors, especially the decisions
associated with reducing maintenance and promotional salaries. Extending asset
life for depreciation has less clear ethical implications. Reducing maintenance
may not hurt much in the short run but will have long-run negative financial con-
Exercise 1.5
1. The controller wants a written record of spoiled material in order to more
closely control it. From a behavioral perspective, the formal record keeping of
spoilage will make it seem more important to individuals on the factory floor.
1-6
Exercise 1.5 (Concluded)
It is possible that everybody doesn’t know what the spoilage rate is. Some
2. Bill correctly sees that keeping track of spoilage is additional work. This will
cost the plant in one way or another. Even if an additional worker need not be
hired, the workers who do record spoilage, by definition, will not be doing
Exercise 1.6
1. Planning. The management accountant gains an understanding of the impact
on the organization of planned transactions (i.e., analyzing strengths and
weaknesses) and economic events (both strategic and tactical) and sets ob-
tainable goals for the organization. The development of budgets is an exam-
1-7
Exercise 1.6 (Concluded)
2. a. Planning; expected price, cost, and tax information are needed
b. Continuous improvement; cost savings from improved order entry quality
and improved customer satisfaction
c. Control and evaluation; a performance report triggered the investigation
Exercise 1.7
Kaylin Hepworth is a line manager with direct responsibility for producing a major
component of the plant’s products. The basic objective of the plant is to produce
1-8
CPA-TYPE EXERCISES
None are included within Chapter 1.
PROBLEMS
Problem 1.8
Dear Lily,
I am pleased that you are considering taking an accounting course to comple-
ment your hotel and restaurant major. You will find that a basic knowledge of
accounting will place you in good stead in dealing with the business aspects of
hotel management.
Financial accounting is primarily aimed at outside parties. It involves generating
financial statements that describe the assets and liabilities of a business and the
periodic income earned. You will find that investors, lenders, the IRS, and other
local, state, and federal regulatory and licensing agencies will appreciate a good
solid financial accounting system.
Cost management is concerned with determining the costs of things like
products, services, and activities. It is also concerned with using financial and
non– financial information for planning, controlling, continuous improvement, and
decision making. In your case, you will want to budget and control costs for a
hotel. You may want to determine the costs and revenues of different services.
For example, is it worthwhile to offer a Sunday brunch for hotel guests?
1-9
Problem 1.9
At first glance, this seems simple. Couldn’t John simply mention that Patty had
already accepted a position as controller in another company? Since the decision
Problem 1.10
1. Emily should not implement the suggested accounting procedures because
they conflict with generally accepted accounting principles and violate
2. Emily should discuss the problem with the next highest management level (if
the divisional manager’s mind cannot be changed). This could be, for exam-
Problem 1.11
The proposed changes violate the following ethical standards:
Competence. Top management’s request for Larry Stewart to account for the
company’s information in a manner that is not in accordance with generally ac-
cepted accounting principles violates the standard to “perform professional du-
information violates the standard to “communicate information fairly and objec-
tively.” (IV1)
By telling Larry to restrict the disclosure of the changes, top management is
clearly in violation of the standard to “communicate unfavorable as well as favor-
able information.
1-11
Problem 1.12
By discussing the possible sale of Emery’s common stock with members of the
troubleshooting team, Gus Swanson has violated the following standards of ethi-
cal conduct:
Problem 1.13
1. Assuming the controller did not inform the CEO and CFO of the situation, the
ethical considerations of the controller’s apparent lack of action, as covered
in the Standards of Ethical Conduct for Management Accountants, are as
follows:
Problem 1.13 (Concluded)
2. The recommended course of action that Marian Nevins should take, as de-
scribed in the Standards of Ethical Conduct for Management Accountants, is
as follows:
Consult company policies and procedures regarding ethical conflict. If the
company does not have adequate procedures in place to resolve the conflict,
3. The actions that Heart Health Procedures can take to improve the ethical situ-
ation within the company include:
1-13
CYBER RESEARCH CASE
1.14
Answers will vary.
The Collaborative Learning Exercise Solutions can be found on the