6 Chapter 1 Introduction to Accounting and Business
Anxious to find out whether the office was in jeopardy, John immediately finished the Phoenix
office’s report, only to find that it showed sales 25 percent below the quota. Later that afternoon, the
company president called John for Phoenix’s sales results. John told the president that he had not
finished preparing the sales report for the Phoenix office. John wanted time to compile data that
might convince the president to continue operations in Phoenix, despite lagging sales.
DISCUSSION NOTES: Management accountants must communicate all information, both good
3. Tech-Smart Computer Company recently discovered a defect in the hard disks installed in its model
R24 computer. The hard disk head in these units retracts too violently whenever the computers are
turned off. As a result, the hard disks are destroyed after the computer is turned on and off
approximately 500 times. Tech-Smart has sold 4,000 model R24 computers nationwide.
The marketing department at Tech-Smart contacted most of the 4,000 owners of the model R24
computer and discovered that 20 percent (or 800) use their computers in businesses that operate 24
hours per day. These customers never turn their computers off; therefore, the defect should not
damage their hard disk units.
Judy Govan, Tech-Smart’s controller, has been asked to determine the cost to correct the hard disk
problem and recommend a course of action. After studying the marketing department’s report, Judy
decides to recommend that Tech-Smart replace the hard drives only in the 3,200 units used by
customers who actually turn their computers off.
DISCUSSION NOTES: In the real world, accountants must be good stewards of company funds.
For example, although it may be socially responsible to donate a portion of the company’s profits to a
4. Tom Brown, the controller for MicroTech Software Company, is responsible for preparing the
company’s financial statements. He learns that sales for the first quarter of the year have dropped so
dramatically that the company is in danger of bankruptcy. As a result, he applies for an accounting
position with another software company that competes with MicroTech. During his job interview,
Tom is asked why he wants to leave MicroTech. He replies truthfully, “The company sales are down
another 10 percent this quarter. I fear they will go out of business.” At that time, MicroTech had not
released its sales results to the public.
DISCUSSION NOTES: Tom may not disclose any confidential information. He is expressly
forbidden from providing nonpublic sales information to anyone. Accountants are privy to a variety