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Chapter 9:
1. Discuss an example of a me when you were oended by written communicaon. How did you
respond? Did you use written communicaon for your response, or did you respond in person?
2. Do you have concerns about other forms of written communicaon not covered in this chapter? As a
professional, what steps would you take if you were asked to use a form of written communicaon with
which you were not familiar? Would you delegate the task to someone else? Would you be honest that
you were not comfortable with the project?
3. What steps do you or will you take on the job that will help you strive for professional excellence with
written communicaon? What strategies do you have, if any, that work for you?
4. Take a moment to re)ect on your experiences with written communicaon. Have you ever been
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